Our Customers Say it Best:
- "Parking Solutions focuses on providing superior service. They understand how to balance the requirements of both customers and owners, while creating a user-friendly, profitable parking environment."
Ellen ProwsGeneral Manager
Newport on the Levee - "The Parking Solutions staff is courteous, friendly and communicates customer concerns to the appropriate CML management staff in a timely manner. They are responsive to our needs and offer experience based solutions to parking garage problems."
Patrick L. LosinskiExecutive Director Columbus Metropolitan Library - "I am so happy you are at our front doors. Keep up the great work!"
Kathy RiceCustomer - "Thank you so much for the tremendous job you did... Your staff was prompt, reliable, and very courteous under difficult parking situations. We appreciate all you have done and look forward to working with you again..."
CindyParking Solutions customer - "The event went off without a hitch in large part due to your staff."
Jim HofbauerProMedica.org
Our Story
In 1991, our Founder and current C.E.O., Aaron Shocket, received his first valet parking agreement with a local Columbus, Ohio restaurant – this one account started it all. Aaron truly built Parking Solutions from the ground up; from its initial concentration on valet parking, the company has developed a full range of parking services, including mall and lifestyle center parking, hospitality services, healthcare valet services, airport parking management, large-scale garage management, surface lot operation, shuttle bus services and consultation.
The success of Parking Solutions can be directly contributed to Aaron’s philosophies (affectionately called “Shocketism’s) to remain committed to the companies Values:
“Providing unparalleled customer service, safety and security in all that we do, unquestionable integrity, opportunity, development and respect for everyone, innovative thinking and continuous improvement and support for the community.”Today, our company remains headquartered in Columbus, Ohio. In addition, we have grown into a Regionally-based focus whereby Parking Solutions ONLY will manage parking services in Ohio, Kentucky, Indiana, Michigan, West Virginia and Pennsylvania. We have learned over the past 16 years that by concentrating our target audience, we can provide a higher level of service to our customers. Currently we service over 100 accounts and employ over 1,000 people. Our corporate administrative functions are housed at the headquarters office while regional and local offices provide hands-on management of local service operations.
The company owes its success to a strong customer service program developed through extensive employee training that is reinforced daily in our local operations. We differentiate ourselves from its industry peers by our dedication to a high level of service and constant professionalism. We want customers to feel great about the services we provide. By extension, we want them to feel great about the organizations that have retained us to run their parking, shuttle and valet operations. Keep an eye out for Aaron; he may just stop by your facility someday soon to inquire about your need for parking management services.