Taxi Supervisor

Location:

Columbus, Ohio

Job Description:

We are looking for a positive, energetic Taxi Supervisor to manage daily operations and our taxi starters at the Port Columbus International Airport. This individual will possess a complete understanding of exceptional customer service, excellent verbal and written communication skills, have a professional demeanor and appearance and the ability to manage, mentor and coach others.

The scope of management and responsibilities include, but are not limited to:

· Recruiting, interviewing, screening and evaluation of new taxi starter staff

· Planning, coordinating, and scheduling of all taxi service staff

· Employee development, discipline, training and supervision

· Solve and resolve issues independently

· Facilitate excellent client relations

· Ability to work effectively with a diverse group of independent contractors

· Ability to monitor the taxi drivers for compliance to the rules outlined by the airport

· Ability to investigate and provide resolution to customer complaints

· Ability to trouble shoot parking revenue control equipment

· Ability to manage subcontracted vendors for contract compliance

· Maintenance of Financial Reporting

· Facilitation of site accounting procedures and principles

· Other administrative and supervisory duties as assigned

The qualifications include:

High school diploma/GED required, Associates/Bachelors degree preferred or equivalent education and experience
2-4 supervisory/leadership experience required
Reliable transportation to and from work
Complex problem solving skills and ability to multi-task successfully
Strong written and advanced verbal communication skills with internal and external customers
Ability to effectively utilize PSI technology as well as any job-specific systems/technology (MS Outlook, Word, Excel, PowerPoint)

Strong customer service skills at a manager to manager level

Ability to effectively lead a team

Must be able to pass FBI background check

The position requires working a flexible schedule as needed, standing for long periods of time, the ability to walk briskly and working outdoors in all elements of weather.

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· Recruiting, interviewing, screening and evaluation of new taxi starter staff

· Planning, coordinating, and scheduling of all taxi service staff

· Employee development, discipline, training and supervision

· Solve and resolve issues independently

· Facilitate excellent client relations

· Ability to work effectively with a diverse group of independent contractors

· Ability to monitor the taxi drivers for compliance to the rules outlined by the airport

· Ability to investigate and provide resolution to customer complaints

· Ability to trouble shoot parking revenue control equipment

· Ability to manage subcontracted vendors for contract compliance

· Maintenance of Financial Reporting

· Facilitation of site accounting procedures and principles

· Other administrative and supervisory duties as assigned

The qualifications include:

High school diploma/GED required, Associates/Bachelors degree preferred or equivalent education and experience

2-4 supervisory/leadership experience required

Reliable transportation to and from work

Complex problem solving skills and ability to multi-task successfully

Strong written and advanced verbal communication skills with internal and external customers

Ability to effectively utilize PSI technology as well as any job-specific systems/technology (MS Outlook, Word, Excel, PowerPoint)

Strong customer service skills at a manager to manager level

Ability to effectively lead a team

Must be able to pass FBI background check

The position requires working a flexible schedule as needed, standing for long periods of time, the ability to walk briskly and working outdoors in all elements of weather.