We are in search of a Lead Valet for our Indianapolis Airport Location locations. This individual will process exceptional leadership skills, a positive service-centric attitude, and schedule flexibility.
The essential job functions of this position will include, but are not limited to:
- Setting measurable goals and expectations for self and team
- Ensuring customer and client loyalty by providing excellent customer service and responding immediately to customer and client concerns
- Providing initial and on-going training and support to valet staff
- Assisting in identifying, coaching, mentoring and grooming of possibly promotable employees
- Scheduling valets to assure adequate staffing at all times.
- Participating in the hiring and employee management processes
- Assisting in managing site(s) in accordance with Parking Solutions' budget and contractual requirements
- The ability to work extended hours, including nights and weekends
The requirements include, but aren't limited to:
- High School Diploma & equivalent required, associate's degree or 3+ years related experience preferred
- Valid Driver's License and a clean driving record (no more than 4 points in a two-year period)
- Reliable Transportation to and from work and client sites
- Exceptional interpersonal skills
- Excellent verbal and written communication skills
- Creative problem solving and conflict resolution skills; the ability to multi-task
- Basic knowledge of financial concepts
- Above average computer skills including MS Office products, timekeeping
- Excellent customer service skills
- Ability to effectively lead a team
- Self-starter; entrepreneurial by nature
- A professional demeanor and appearance
- The ability to comply and successfully pass criminal background checks