Valerie Brackman

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The members of valet parking have become valued members of our team and we appreciate all of their hard work and consideration they give to our patients.

– Franciscan St. Francis Health

I doubt you can improve your valet service! I have stayed in hotels all over the world and there is none even close to the quality of service, thoughtfulness and kindness of yours. Your valet team went above and beyond to help resolve things and comfort my stay. They deserve special recognition for their professionalism, knowledge and kindness.

– Intercontinental Hotel

I would like to extend a warm heart filled thanks to your employees who helped me change a flat tire today. Their promptness and professionalism was greatly appreciated. Please know the excellent service provided today will never be forgotten. Thank you.

– Cleveland Clinic

I want to thank you for the wonderful experience I had over the last several weeks in the midst of a difficult time. What made my experience more pleasant and regularly brought a smile to my face was the excellent service provided by the valet team. They were extremely attentive, coming out as soon as they saw me arrive and then getting my car again when they saw me coming out from the center. They have a kind demeanor and always offered a warm smile. When you are going through treatment, having people know who you are makes a difference. Seeing them do things unprompted (like getting my car as I come out the door), makes a difference. Seeing a friendly smiling face every day makes a difference!

– Cleveland Clinic

Yesterday was the annual Silver Spoons event at the Intercontinental Hotel. The hotel valet team parked over 500 vehicles. The team was responsive, polite and hustled the entire night. This was all accomplished with zero claims or incidents. I want to give a special thanks for their dedication to ensuring a smooth event. Great job!

– Intercontinental Hotel

I just wanted to say how pleasant your valet employees are. They display great attitude toward the patients and other employees in the hospital. They display great hustle and during the busiest times of the day is when they shine. It is obvious to anyone that watches them that they take customer service seriously.

– Cleveland Clinic

The parking ambassadors helped me change a flat tire today in the JJ garage. The gentlemen were absolutely fantastic! This is world class service!

– Cleveland Clinic

I had a flat tire. Two service trucks came to my aid. The weather was terrible, cold and just plain ugly. The service, however was absolutely great! Parking Services should be commended for their wonderful care. Heads up for a super job.

– Cleveland Clinic

The valet captain is always pleasant and smiling! Whenever we pull up to valet, he always has a kind word and is quick to attend to our car! Excellent service!

– Cleveland Clinic

I wanted to thank all departments for a job well done by the hotel valet team. My clients were very pleased with the entire experience! This is an example of the amazing service we deliver as a team to our guests. Once again, thanked for all of your dedication and hard work!

– Intercontinental Hotel

I had the most wonderful experience from valet parking and wanted to take the time and say thank you. When I pulled up to valet, a warm beautiful smile greeted me with the famous question... do you know where you're going miss? What a difference a great staff makes. I can't explain how much I am forever grateful for them! Awesome customer service! The first face that greets the customer holds the most value!

– Cleveland Clinic

Love it, Love it Love it! Especially since they began redoing a large part of the parking lot. It absolutely saves frustration driving around walking a long distance to your destination.

– Franciscan St. Francis Health

We used this service for + 7 weeks while having therapy. We were always greeted with a smile. Your employees are Excellent! They made a difficult experience more bearable. Well Done!!!

– Reading Hospital

For the past seven weeks my father has been receiving radiation and chemotherapy at the Clinic. As we drove up to the valet for the first time, many valet's were directing cars, opening doors for the guests arriving and greeting them. After a friendly greet, my dad smiled for the first time since his diagnosis. When we were finished about 40 minutes later, after checking out at the valet desk, we went outside to wait for our car. The valet from earlier saw us and said, Didn't you just arrive a short time ago?" I explained our circumstances that we would be arriving every morning at the same time for a while for treatment. He said to me, "I would be happy to help you. Look for me each morning and I will take care of you and make sure your car is close" This was a pure miracle for my dad! Your valets have touched our lives in an indescribable, incredible way. Thanks"

– Cleveland Clinic

I had a flat tire and call security for help. They contacted the parking ambassador team who were there to help within minutes. It was 91 degrees in the garage that day and the heat was overwhelming. I want to thank them for helping me get home safely by changing my tire to the spare I had in the trunk.

– Cleveland Clinic

When I came today to pick up a prescription, I was reminded of the people in the world who work hard to make what could be a difficult situation, bearable and even pleasant. Your valets are those people. Whenever I come to my appointments, I look forward to the courteous, kind assistance.

– Duke University Medical Center

Your valets are cheerful and respectful to everyone and so helpful. They are truly living the ProMedica mission.

– ProMedica

I attend the pain clinic at Dyer Hospital. I use a walker and the valets always help me get a wheel chair and get me where I need to go. They are an asset to your company.

– Hammond Clinic

Thank you for donating your service to help our cause! Our sincere thank you to your staff for going above and beyond to be there for us leading the event. Your commitment and hard work helped us have a successful event with easy parking for our guests. You have made a great difference!

– ProMedica

I love the valet service. I have trouble walking and can't walk very far. They are very nice to help me get from place to place. I have used the service since it opened and will continue to use it. Thank you.

– Columbus Regional Hospital

The valet was quick.. They really hustled to get you in and out quickly.

– Courtyard Marriot

I have been coming to the hospital for years and every time your cashier is at the front desk, she brightens my day! She is so kind and happy and she makes a point to say hello and ask how I'm doing. It's rare these days to have an employee who goes out of their way to make peoples day better.

– St. John Regional Medical Center

I want to let you know that one of your employees went beyond the call of duty helping us. My dad was taken to the ER after a doctor's appointment. I left the ER to try and find my parents car... which was parked in the Duke South parking garage. The only way I knew to go to this parking garage was to walk out on a busy street but your employee helped me navigate a much easier way to get there. The employee then helped me valet my parents car so it would be ready for them the next day when my dad would be discharged. This act of kindness on a very long stressful day was greatly appreciated. Please convey my appreciation to him.

– Duke University Medical Center

The top of my list of the CRH's services is the valet parking. The valet personnel are helpful, courteous and pleasant. Parking is a problem and the valet is the main reason I use the hospital. Thanks for providing this important service.

– Columbus Regional Hospital

During my daily short wait for my vehicle, I had the opportunity to observe your staff at work. I have seen them hurriedly go to get vehicles so wait would be short. I have also seen them assist patients with wheelchairs along with patient's personal belongings. Your staff is friendly, polite, patient and efficient. Please convey my appreciation to your team for being" and "doing." Kudos to your staff on a job well done!"

– Duke University Medical Center

I have used valet before, but this was the best experience. Your valets went above and beyond to help me. They were so courteous and made us feel really special. Kudos to them!

– Duke University Medical Center

The valets were so helpful when I had so many bags to carry in. They were kind, friendly and helpful.

– St. John Regional Medical Center

The valets do such a wonderful job and could not be more helpful! I am grateful for the wonderful service they provide.

– Reading Hospital

I've used the valet for the last 9 weeks and they have always been friendly, attentive and they are definitely an A+ service to the hospital.

Reading Hospital

I've used the valet for the last 9 weeks and they have always been friendly, attentive and they are definitely an A+ service to the hospital.

Reading Hospital

We used this service for + 7 weeks while having therapy. We were always greeted with a smile. Your employees are Excellent! They made a difficult experience more bearable. Well Done!!!

Reading Hospital

Love it, Love it Love it! Especially since they began redoing a large part of the parking lot. It absolutely saves frustration driving around walking a long distance to your destination.

Franciscan St. Francis Health

This is a great service for everyone. My mother would not have been able to go to her appointment if this service was not here! Everyone is so friendly and helpful. Thank you to all who help with this service. Have a nice Day!

I have to bring my daughter to the hospital every week for blood work. The men and women who do the valet service are very personable and efficient and very kind. I would like to thank them!

Reading Hospital

A Blessing for visiting Family, Friends and/or Visitors of patients who are receiving care at the Hospital!

Methodist Hospital

What a great service, really a big help. Thanks!

St. John's Regional Medical Center

The valet staff is an amazing hard working group. They are professional, polite and caring. They truly helped make our difficult trips feel better. Bravo, Bravo.

Columbus Regional Hospital

I was amazed that my car was waiting for me! Thank you.

St. Margaret Mercy

The valet was really nice and friendly. Brightened up my day.

– Wooster Hospital

Wooster Hospital

"You couldn't ask for better People! They are the BEST!"

– Wooster Hospital

"This is a wonderful service for me as well as my 81 year old mother who frequently must go to the hospital due to various procedures. Staff is excellent and professional."

– Union Hospital

“We are excited to have Parking Solutions as part of our team.”

– The Jewish Hospital

“My wife recently had a surgical procedure and I wanted to send you a quick note regarding the experience. To get to the point, it was the best start to finish healthcare experience I have ever had. From the valet, to people we passed in the halls, the PSRs, nurses and physicians, the service was incredible. I have been a caregiver at Cleveland Clinic for 21+ years, I have never been more proud of it then when we received care at your facility.”

– Jen

“Your team really got off on the right foot. The guys are excellent, professional and a real joy to have on campus.”

– St. John Medical Center

“(The valets) quickly reacted to a patient who was in critical distress and could not find the ER. They called a code and within minutes a team was initiated. Their fast work literally saved a life that day!”

– Lake Health employee

“The valets are always pleasant and greeting staff, patients, and visitors. I have observed them assisting many frail people in and out of cars, helping with canes and wheelchairs even when the people didn’t use the valet and they have no expectation of tips.”

– Lake Health

“PSI is customer focused and able to react promptly and professionally to any issues that arise.”

– Lake Health

“Those valets hustle and are so friendly. Every time I come to the casino they are on it!”

– Indiana Live! Patron

“I like parking here; keep up the great work.”

– Capital Plaza

(Columbus, OH)

“One of the best parking garages I have ever used!”

– Columbus Commons

(Columbus, Ohio)

“I am a monthly parker and simply want to commend you on your professionalism and generous manner. Whenever I have had an issue, you have taken it very seriously, and reacted promptly to the matter. I have every confidence in my car being looked after safely and completely”

– RiverSouth Garage

(Columbus, Ohio)

“The garage has the best service in Pittsburgh”

– Sterling Garage

(Pittsburgh)

“Excellent attendants. Very Fast and very friendly. I feel comfortable leaving my car with them every day”

– Josh O.

Sterling Garage parker

“Parking Solutions’ staff is consistently professional in both their appearance and actions. It is obvious that they take pride in their work by greeting guests with a warm friendly smile going the extra mile for our guests.”

– Glimcher Properties

“PSI is an easy company to partner with on any level.”

– Cameron Mitchell

“All of the staff from PSI I have worked with has been very knowledgeable, helpful and professional. I appreciate the open lines of communication and the willingness to brainstorm on ways to address issues or improve the customer experience.”

– City of Champaign

“Your service is one of our most complimented services by our patients both by mouth and on the surveys!”

– Kings Daughters Medical Center

“PSI is an excellent company that provides a complete solution to my valet parking needs.”

– St. Vincent Hospital

“Your shuttle driver is always considering the needs of the patients before they get on the shuttle. It may sound like small things, but he consistently checks with me to make sure the shuttle is not too cold or too hot. Recently, he made a comment about making sure the radio was on an appropriate station for the age group of women we shuttle. I have never had a driver take that much initiative. These \little things\ make a huge difference in the experience for the patient. He has been great to work with!”

– OhioHealth - Grant Medical Center

“Great place to work in college with a flexible schedule.”

– Valet Supervisor

“This is an easy job to learn with a flexible schedule.”

– Valet Attendant

“I love coming to work every day. I have great customers who make my job just that much better.”

– Valet Attendant

“I have found a very dynamic, team environment where collaboration is welcomed and encouraged. Working for PSI enables work/life balance, where I am provided with leadership, training and support to promote my success.”

– Corporate Staff Team Member

“I like the fast-paced environment and being able to drive such amazing cars.”

– Valet Attendant

“Parking Solutions truly believes in hiring, coaching, training and promoting from within. Knowing that you are part of a company that believes in this is very encouraging and makes you give your best every day.”

– Site Manager

“PSI is the first company that I have worked for that actually follows their stated values. The way I have been treated while working here shows that the company really believes and cares for their Employee.”

– Shuttle Driver

“I am impressed to see the growth and expansion that has taken place since working at PSI during college in the late 90s. Many of the customer service attributes that have made me successful in my career today were developed by taking care of customers under the Parking Solutions' name.”

– Former PSI valet

“PSI is an asset to any organization by providing excellent customer service to patients and visitor at the hospital in their time of need.”

– Area Manager

“I use CurbsideVALET every time I travel. The customer service is excellent and the curbside drop off and pick up saves me valuable time.”

– Port Columbus traveler

“Last night I returned to Columbus from a long week of travel and arrived at my car in the Blue Lot. My car had a flat tire. My jack on my car collapsed under the car during the changing of the tire. I was helped by a wonderful Parking Solutions employee to get my tire changed and back on the road. This is another example of a PSI employee going above and beyond the call of duty.”

– CMH traveler

“Last week I left a backpack containing my laptop, as well as my only set of car keys, in the back of one of the taxicabs that picked up from the airport. When I called in to report the lost item, you did a tremendous job of locating my missing backpack and seeing it delivered safely to my hotel. I am a frequent traveler and I can tell you, I had little hope of ever seeing my backpack again. Your dependability and integrity are to be commended!”

– CMH traveler

“Run, run, run – rain or shine – you are there, always with a smile on your face and maybe a few kind words with a laugh to try to make a bad day a little better for those who need it. You all have brought the word ‘perfection’ to valet parking. You should all be proud of what you do on each and every day – you are the best.”

– Columbus Regional Hospital patient

“Thanks for all of your efforts at creating a great first impression at our front door.”

– Columbus Regional Hospital

“What a sense of pride I felt realizing what great ambassadors our valet team is for Columbus Regional Hospital. The valets at the front door are the most polite, thoughtful, and friendly people that our volunteers have ever met.”

– Columbus Regional Hospital

“You guys have been wonderful to work with and have provided the expertise we needed in a professional, responsible and helpful manner.”

– Michele Hulse

Capitol Square Review and Advisory Board

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